Products and Services

MUG Enterprise provides a full-range consulting suite, enabling your call center to experience one-on-one coaching, mentoring and reviews like never before.

• Predictive Dialer: We provide full system reviews to determine if you are getting the most out of your existing dialer. Guidance and project management on upgrades, VL Term, call blending, productivity and system enhancements including customization.

• Recovery: Analysis and guidance on internal and external workflows, third-party agency management, structure, audits and selection assistance. Full legal referral assistance through our attorney network gives you volume pricing.

• Vender Management: Selection, due diligence, guidance and reviews including on and offshore outsourcing.

• Agent Training & Review: Our programs uncover which agents need to be managed and those that could be managers.

• Enterprise Wide: We can develop cost analysis allowing for more efficient management of staff and resources. We’ll go to work for you, decreasing expenses while increasing productivity.

• Disaster Recovery: Solutions and planning, of site systems back up as well as risk management are also available.

• ARM: Agent relationship management including incentive programs and productivity guidance.